Introduction
Before we start comparing these two policies we have to set out some ground rules.
Both products are marketed by different insurance companies. Lifeline Elite is sold by Royal Sundaram and ReAssure is sold by Max Bupa. So any meaningful comparison should include a comparison of the product alongside the insurers themselves.
Second, we know that both products have subtle differences in their core structure. Lifeline Elite is a relatively expensive premium policy tailored to cover as many use cases as possible. ReAssure, meanwhile, is reasonably comprehensive. Sure, it doesn’t have all the bells and whistles, but it also doesn’t impose any mindless restrictions. So while the differences in features may be subtle, the pricing could be drastically different depending on the cover amount you pick.
And finally, any comparison is ultimately futile without considering the use case. Who are you buying this policy for? You, your family, your parents?
That’s something you’ll need to answer before using this guide. So with that introduction out of the way, we can get to comparing the actual policies themselves.
Let’s start with Lifeline Elite. The product comes from Royal Sundaram’s stable:
Founded in 2001, Royal Sundaram Alliance Insurance Company Limited was India's maiden private sector general insurance company. The insurer is a forerunner in the bancassurance department, extending deep ties with reputable banks and Non-Banking Finance Companies across the country.
They also have a claim settlement ratio of 92.56% and 7,000+ network hospitals dotted across the country.
ReAssure meanwhile comes from Niva Bupa (Max Bupa)’s stable:
Founded in 2008, Niva Bupa (erstwhile Max Bupa) is one of the leading health insurance companies in India. While they have had a bit of a tumultuous time with their promoters, they still sell an impressive suite of products across multiple categories.
And they also boast a claim settlement ratio of 90.74%, with a network of more than 9,100+ hospitals.
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Compare Insurances |  Royal Sundaram Lifeline Elite |  Niva Bupa (Max Bupa) ReAssure |
|---|---|---|
| Network hospitals | 7,000+ | 9,100+ |
| Claim settlement ratio (avg. of last 3 years) | 92.56% | 90.74% |
| Co-payment | No | No |
| Room rent | Any Room | Any Room |
| Disease sub-limit | No | No |
| Pre existing diseases waiting | 2 years | 3 years |
| Pre/Post hospitalization | 60/180 days | 60/180 days |
| No claim bonus | 20% per year (up to 100%) | 50% per year (up to 100%) |
| Domiciliary | ||
| Ayush treatments | ||
| Restoration benefit | 100% restoration (once for different illness) | 100% restoration (unlimited no. of times for any illness) |
| Health check-up | Once every year | Once every year |
| Maternity | Available (up to ₹2,00,000 after 3 years) | |
| Out Patient Department | Up to ₹10,000 (Annually) | |
| Day care |
Feature Comparison
Co payment
With a co-payment clause, the insurer will mandate that you pay a part of the bill. So if the bill adds up to Rs. 2,00,000 and the co-payment is set at 20% then you could be asked to pay Rs. 40,000 from the bill. In this case, however, Lifeline Elite doesn’t impose a co-payment clause. And neither does ReAssure.
Room rent
If the policy does impose room rent restrictions then the insurer may only let you stay in a room of a certain specification or impose a cap on the total room rent. If you were to breach either criterion then the insurance company may ask you to pay a portion of all the expenses you incurred while staying in the room. In this case, however, Lifeline Elite doesn’t impose any restrictions on the kind of room you can pick. And ReAssure also doesn’t impose any restrictions on this front. You can pick any room you want.
Sub limits
Some policies will tell you that they will cover all medical expenses up until the sum insured, but then impose caps on the total costs you can incur while dealing with a very specific list of diseases. We call these caps “Disease Wise Sub Limits.” In this case, neither Lifeline Elite imposes disease-wise sub-limits nor does ReAssure
Waiting periods for pre-existing diseases:
If you’re suffering from a lifestyle condition or if you’ve had surgery in the past, or if you’re dealing with an acute or chronic illness at the time of buying the policy, then the insurer may classify this as a pre-existing disease. And they may tell you that they will only cover these illnesses after some time. In this case, Lifeline Elite imposes a waiting period of 2 years on pre-existing diseases while ReAssure extends a waiting period of 3 years on existing conditions.
Pre and post Hospitalization expenses
Most people aren’t hospitalized right off the bat. Instead, they’ll have to go through a whole series of diagnostic tests before hospitalization and take medication post-discharge. These costs are outlined as pre-hospitalization expenses and post-hospitalization expenses respectively. In this case, Lifeline Elite covers expenses incurred 60 days before hospitalization and expenses incurred 180 days post-hospitalization. Meanwhile, ReAssure covers expenses incurred 60 days before hospitalization and expenses incurred 180 after hospitalization, although there may be different sub-limits
No claim bonus
Some policies will tell you that they will incentivize you for not making a claim in any given year. And they offer such incentives by offering extra cover on top of the existing sum insured. This extra cover is categorized as a no-claim bonus. In this case, however, Lifeline Elite offers a no-claim bonus of 20% whereas ReAssure offers a no-claim bonus of 50%. And the no-claim bonus may be capped at different levels too.
Domiciliary
Imagine you are forced to treat yourself at home because you don’t find a hospital bed, or you have a chronic condition that prevents you from visiting one, then, insurers may choose to cover your treatment even if you’re hospitalized at home. And such costs are collectively categorized as domiciliary treatment costs. In this case, however, Lifeline Elite offers domiciliary cover. And ReAssure also coves domiciliary expenses.
Ayush treatments
Most policies only cover treatments administered in a registered medical facility. However, on some occasions, you may want to pursue alternative treatments including homoeopathy, Ayurveda, Unani and Siddha. These treatments are collectively categorized as Ayush treatments. And in this case, Lifeline Elite covers Ayush procedures and ReAssure also extends coverage for Ayush treatments.
Maternity benefits
If you’re hospitalized during childbirth, then you may have to incur significant costs during delivery of your newborn, child care and other related matters during the course of the hospitalization. These costs are collectively termed maternity costs. And in this case, however, Lifeline Elite offers maternity cover whereas ReAssure doesn’t offer protection for maternity-related hospitalizations.
Out Patient Department (OPD)
Doctor visits and regular consultations aren’t usually covered by health insurance policies. They are categorized as Outpatient consultations (or OPD treatments) and patients have to bear the cost on their own. In this case, however, Lifeline Elite offers OPD cover whereas ReAssure doesn’t offer OPD protection.
Final Conclusion
It depends on your budget. ReAssure is relatively more affordable when you compare the common use cases but Lifeline Elite obviously offers better protection, since it offers a whole host of benefits that ReAssure simply doesn’t offer. So yeah, depending on the use case you’re trying to optimize for, you can make a choice.
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